Who are we?

• “Very impressed and touched by the quality of the staff, who are all very caring and good to be around”
• “Very many thanks indeed for all your support, expertise, patience and tolerance over the past few months. In particular we have been grateful for all your good advice.”

Comments from our patients and clients like this captures what quality is all about. It comes from having well trained, dedicated staff, who are encouraged to make a real difference to the people we care for in each of our hospitals and centres. A complete focus on delivery of quality care is what makes The Huntercombe Group and Four Seasons unique. We achieve this by ensuring we develop the best practices; recruit and retain the best staff and involve our patients/ clients, their families and other stakeholders in constantly improving the service we provide.

We aim:

• To provide high quality treatment and care to our patients and clients within safe, comfortable and therapeutic environments.
• To be innovative and “cutting edge” in identifying and delivering creative solutions which address each individual’s specific health and social care needs.
• To nurture a working environment which will attract, motivate, develop and retain the very best people in our sector.
• To be recognised at all levels for our integrity and high standards of professionalism and to be open, honest, fair and transparent in all our dealings.
• To work in partnership with and be flexible in all our dealings with our customers both internal and external.
• To be the leading independent provider of specialist healthcare services in the UK.

Being the best at what we do takes hard work and means that we have to constantly challenge what we do and look at ways in which we can improve. Our team members are empowered to continuously identify ways in which we can improve our service and it is only through their passion and commitment that we can continue to raise our standards. Our brain injury rehabilitation centre in Frenchay, Bristol has recently been awarded “approved provider status” by the leading charity; Headway, (the brain injury association) as part of the pilot process for this new scheme. This “approved provider status” recognises that the care we deliver to our patients meets Headway’s stringent criteria for the provision of specialist care for brain injured patients with or without complex physical and cognitive issues.

The alcohol detoxification method (CIWA) used by the team at our addictions centre in Sunderland has gained national acclaim boasting success for the last 12 years. CIWA is now being recognised by practitioners and healthcare professionals in the field of drug and alcohol addiction as being the “gold standard” for treatment These are just two of our recent successes.

As a group we also take a proactive and co-ordinated approach to research into eating disorders, brain injury and other mental health issues. We view research into these key areas as being vitally important in terms of continuously searching for improvement in the delivery of care as well as increasing the knowledge of those working in our highly specialised field. We actively encourage, support and promote high quality research projects that are relevant to our core services and linked to the business in which we operate. In addition we share our research findings and results across key professional publications and courses or educational open days. For more information about our research activities, please visit our Academic Papers and Research Library.

We also look to our patients/ clients and to other stakeholders for ideas and suggestions for ways to improve our service, our range of facilities and scope of available activities to ensure that we shape our service in a way that meets the needs of all interested parties. We do this via a survey mechanism on a yearly basis to both our patients/clients and referrers. Additionally we welcome constructive feedback on any aspect of our organisation. This can either be made to the relevant hospital or centre or by contacting us directly.